Frequently Asked Questions About Therapy

Please note: Due to COVID I am providing therapy via telephone and video platform. Some of the information on this page may not be applicable. Please contact me if you have any questions. 

How long is a therapy session?

Individual sessions are typically 45 minutes and couples sessions are 1 hour and 45 minutes. 

How often should I come to see you?

In most cases, if you choose to work with me in individual therapy, I will give you a set day and a time that we will meet each week. This sets out a clear boundary and framework for therapy. Clients know that this is their set time and that I will be available. This also helps to ensure progress is maintained and that sessions are spent on process rather than "catching up" on the events that have gone on when too much time has passed between sessions. 


If you choose not to book on a set schedule, it is with the understanding that my availability will vary and I cannot guarantee that I will have a session available at the specific date or time that you may wish to attend therapy. 

Couples choose to work with me based on need. Some couples attend therapy weekly, others come bi-weekly or every few weeks. Couples sessions are longer which allows us to go deeper and some couples find this type of work allows them to attend less frequently and achieve better results.

How long will I need to attend therapy?

The number of sessions you would attend depends on your specific problem, your needs, how severe your symptoms are, how long the situation has been going on, your support network as well as other health concerns that may be additional stressors. Each person is different and there are so many factors that make it impossible for me to give a quick prediction.


I do not work with clients who are looking for me to offer solutions or fast answers. Clients who develop the most insights and truly benefit from therapy are those who attend therapy consistently for a minimum of 1 year. 

What are your fees?  Will my insurance pay for my sessions?
Psychotherapy and psychological services are not covered by OHIP.  Therapy requires both a time commitment and financial investment. Some therapists’ rates are higher based on their specialized service, experience and demand for their services. 


Check with your extended health provider as you may be covered for a portion of your counselling fees. Every plan is different so it is worth checking the fine print. Research both the type of provider (e.g. Registered Psychotherapist or Psychologist) and the amount your provider will cover before you begin counselling. I will provide receipts for fees you pay to me which you can then submit to your provider for reimbursement. 

Clients should expect to pay out of pocket for much of their treatment as insurance coverage typically does not cover the entire cost of treatmentFor information on specific services and fees please refer to the online booking site found here.

Cancellation Policy:

My cancellation policy is as follows: a minimum of 48 hours advance notice of cancellation of your appointment is required. Several days or a week is requested. Full fee will be charged for missed appointments without the minimum of 48 hours notice.

Additional Information:

For services provided outside of office sessions, such as phone consults, letters and conferences with other professionals the hourly session rate will be charged, please inquire if there is any question about this. Therapeutic content should not be sent via email. Email is not a secure form of communication and these are issues that should be discussed during the therapy session. 


I am not a doctor. I cannot provide a diagnosis or prescribe medication. 

For the health and safety of clients and staff, the office has a fragrance-free policy. Please refrain from wearing scented products when attending your appointments. Service dogs are welcome.

Kennedy McLean Counselling & Psychotherapy Services Online Counselling and Telephone Psychological Therapy and Psychotherapy throughout Ontario, Canada including  Etobicoke Psychotherapy and Toronto, North York, Vaughan, Thornhill, Mississauga, Brampton, Guelph, Hamilton, Burlington, and Oakville. Kennedy McLean © 2020

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